Support

At Ace Lucky Casino, your gaming experience matters to us. That's why we've built a comprehensive support system designed to address your questions and concerns whenever they arise.

Instant Assistance via Live Chat

Our most popular support channel is our responsive live chat service. Connect with a friendly support agent in seconds with just a click. Our team responds within 2 minutes on average, providing quick solutions to your pressing questions about payments, bonuses, or gameplay issues.

Email Support

For more detailed inquiries, reach out to our dedicated team at customersupport@instantgamesupport.com. We pride ourselves on our swift response times, typically answering all emails within 4-6 hours, even during busy periods.

Comprehensive Help Center

Before reaching out, you might find your answer in our extensive FAQ section. We've compiled solutions to hundreds of common questions, organized by category for easy navigation. From account verification processes to information about our welcome bonus offering 100% up to £200, many answers are just a few clicks away.

24/7 Availability

Gaming doesn't stop, and neither does our support. Our international team works around the clock, ensuring you'll never be left without assistance, regardless of your time zone or when you choose to play.

Payment Specialists

Questions about deposits or withdrawals? Our dedicated payment team specializes in handling all transaction-related inquiries. Whether you prefer using Visa, MasterCard, Skrill, Neteller, or any of our other 21 payment methods, our experts can guide you through any process.

Game Support

Encountered an issue with one of our games from providers like NetEnt or Microgaming? Our technical support specialists can help troubleshoot problems and ensure your gaming experience continues smoothly.

Your Security Matters

Our support team follows strict verification protocols to protect your account. Rest assured that your personal information remains confidential when you contact us for assistance.

Multilingual Assistance

Our diverse support team can assist you in several languages, making sure language barriers never stand between you and the help you need.

Committed to Resolution

Every inquiry matters to us. Our support agents are empowered to resolve most issues on first contact, with complex matters escalated to specialists who will stay with your case until resolution.

We're not just here to answer questions—we're here to enhance your overall experience at Ace Lucky Casino. Your satisfaction is our priority, and we continuously improve our support services based on player feedback.